Terms and Conditions for The White Car Company

(Correct at January 2025)

1. Payment Terms Payment must be made in full in advance of the hire date. The credit or debit card used for the payment will be used for any further charges related to the booking, including any additional costs incurred during the hire period. The White Car Company reserves the right to charge the card for any outstanding balances.

2. Cancellation Policy

• Free cancellations are allowed up to 28 days before the booking date.
• Cancellations made less than 28 days in advance will incur a 50% cancellation fee per vehicle.
• All cancellations must be confirmed by The White Car Company operator in writing or by email.

3. Customer Responsibility

• Customers are responsible for ensuring that the vehicle is not damaged whilst they are travelling.  Any damage to the vehicle, whether accidental or otherwise, must be reported immediately and will incur additional charges.
• Customers are also responsible for collecting all their belongings from the vehicle at the end of the hire period. The White Car Company will not be held liable for any lost or forgotten items.
• You will provide accurate full address details at the time of booking ie of the pick-up point, the ceremony and reception venues. Our booking form will show these addresses please advise us of any inaccuracies immediately.
• You accept that we may refuse to carry a passenger or passengers as follows:

a. Anyone who is or is thought to be under the influence of illegal drugs or alcohol.

b. Anyone whose behaviour poses a threat to our Chauffeur, the vehicle itself or other passengers.

• You agree not to smoke in our vehicle(s).
• You agree that no additional wedding paraphernalia will be attached to our vehicle(s) including but not limited to; tin cans or other items attached by string or adhesives, signs and slogans etc.
• You accept responsibility for any damage, negligent or otherwise, (other than that caused by a Road Traffic Accident or caused by our Chauffeur) to the interior or exterior of the vehicle whilst on hire to you and further agree that you may be invoiced accordingly for any repairs or valeting required to bring the vehicle(s) back to pre-hire condition.

4. Vehicle Condition and Road Safety The White Car Company will ensure that all vehicles are fit for purpose and maintained in good working order. Our drivers will drive in accordance with road conditions and adhere to all relevant traffic laws to ensure your safety and comfort.

5. Luggage Allowance A reasonable amount of luggage is included within the vehicle hire. However, if the amount of luggage exceeds the vehicle’s capacity, the customer may be required to pay for an additional vehicle to accommodate the excess luggage. The White Car Company reserves the right to refuse excessive or unsafe amounts of luggage.

6. Operating Hours The White Car Company operates daily from 09:00 hours to 21:00 hours. We will make every effort to accommodate your booking during these hours, and any special requests outside of these hours may incur additional charges or may not be feasible.

7. Booking Changes The White Car Company will contact you promptly should there be any changes to your booking or if any adjustments need to be made to your reservation.

By booking with The White Car Company, you agree to these terms and conditions. We appreciate your understanding and look forward to providing you with excellent service.

8. Our Responsibilities We make every effort to supply the exact vehicle(s) that you requested, however, occasionally due to circumstances beyond our control the vehicle(s) may not be available. In these circumstances we will:

a. Endeavour to supply similar best alternative vehicle(s), or;

b. If no alternative vehicle(s) can be provided refund the hire fees paid; please note this will be the full extent of our compensation to you. We therefore recommend that you obtain appropriate Wedding Insurance for your own protection.

• We will do our utmost to ensure that our Chauffeur(s) are punctual. However, you will appreciate that we cannot be held responsible for event such as Road Congestion, Accidents etc.
• Our vehicle(s) will be fully cleaned and prepared immediately prior to your Wedding Hire, however, we cannot be responsible for any change to the outward appearance of the vehicle(s) if there is bad weather or poor terrain en-route to you or during the hire period.
• We are fully insured however, our insurance does not cover the following:

a. Customers to drive our vehicle(s) unless a separate arrangement has been made.

b. Loss of or damage to customer possessions.

c. Consequential losses, delays or missed events.

• We cannot undertake to provide child seats unless agreed at the time of booking and some vehicles may not be able to have child seats fitted.